Emotional labour means many things to many people. But, put simply, it’s when someone feels the need to suppress their own emotions. … At the time, Arlie described emotional labour as having to “induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others”.
What is an example of emotional labor?
Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions. Flight attendants, who are expected to smile and be friendly even in stressful situations, are the canonical example.
What is the difference between emotional work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What is emotional labor and why is it important to understanding OB?
Arlie Hochschild created the term ’emotional labor’ in 1983 to describe the things that service workers do that goes beyond physical or mental duties. Showing a genuine concern for customers’ needs, smiling, and making positive eye contact are all critical to a customer’s perception of service quality.
What are the primary elements of emotional labor?
There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
How is emotional Labour gendered?
While emotional labour in the form of caring has been associated with femininity in that it draws on feminine attributes of nurturing and service to others, data suggests a gendered division of labour within the caring role. This division of labour can be seen to be drawn along traditional gender lines.
How is emotional labor measured?
The ELS is a 15-item self-report questionnaire that measures six facets of emotional display in the workplace, including the frequency, intensity and variety of emotional display, the duration of interaction, and surface and deep acting. Estimates of internal consist- ency for the subscales ranged from . 74 to .
Is emotional labor harmful to employees?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
What is emotional Labour and emotional dissonance?
Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.
Is emotional Labour a useful sociological concept?
The concept of emotional labor has motivated a tremendous amount of research, but it has been much less helpful in providing theoretical guidance for or integration of the results generated by these bodies of work.
How do you stop emotional labor?
How to Reduce “Emotional Labour”
- Only expressing positive feelings.
- Hiding or managing their negative feelings.
- Creating an appropriate emotion for the situation.
What are the causes and consequences of emotional labor?
Emotional labor increases perceptions of job stress, decreases satisfaction, and increases distress. Self-focused emotion management has the most pervasive and detrimental impacts. There is little evidence of interaction effects of work conditions and emotional labor.
What are the four components of emotional labor?
To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.
- 1) Self-awareness. …
- 2) Self-management. …
- 3) Social awareness. …
- 4) Relationship management.
What is emotional Labour Hochschild?
Emotional labor is a term coined by sociologist Arlie Hochschild in her famous book, The Managed Heart (1983). The term refers to a situation where the way a person manages his or her emotions is regulated by a work-related entity in order to shape the state of mind of another individual, such as a customer.
What is emotional labor relationship?
Oftentimes one person takes on the brunt of the emotions—especially the negative or stressful emotions—that are produced in their relationships. This collective emotional give-and-take is called emotional labor; it’s the work and effort we put into making sure relationships don’t fall apart.28 мая 2019 г.
What are the consequences of emotional labor?
Hochschild (1983) explained that emotional labor causes negative consequences such as emotional inactivation stress, physical exhaustion, emotional exhaustion, and absenteeism. Grandey (2000) also said that the emotional adjustment and social needs of emotional labor workers cause job exhaustion.