Emotional labor was first defined by Hochschild (1983) as “the management of feeling to cre- ate a publicly observable facial and bodily display” in the context of service work. … Performing emotional labor requires effort and pre- sents an occupational demand.
What is emotional Labour Hochschild?
Emotional labor is a term coined by sociologist Arlie Hochschild in her famous book, The Managed Heart (1983). The term refers to a situation where the way a person manages his or her emotions is regulated by a work-related entity in order to shape the state of mind of another individual, such as a customer.
What is emotional Labour and emotional dissonance?
Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.
What are the primary elements of emotional labor?
There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
What is the difference between emotional work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What is an example of emotional labor?
Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions. Flight attendants, who are expected to smile and be friendly even in stressful situations, are the canonical example.
What is emotional labor relationship?
Oftentimes one person takes on the brunt of the emotions—especially the negative or stressful emotions—that are produced in their relationships. This collective emotional give-and-take is called emotional labor; it’s the work and effort we put into making sure relationships don’t fall apart.28 мая 2019 г.
Which best defines emotional dissonance?
With regard to health outcomes, the key dimension of emotion work is emotional dissonance (Hochschild, 1983; Zapf, 2002), and is defined as the discrepancy between required and felt emotions (Morris and Feldman, 1996; Zapf and Holz, 2006).
What is emotional dissonance?
In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support.
How is emotional Labour gendered?
While emotional labour in the form of caring has been associated with femininity in that it draws on feminine attributes of nurturing and service to others, data suggests a gendered division of labour within the caring role. This division of labour can be seen to be drawn along traditional gender lines.
What are the four components of emotional labor?
To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.
- 1) Self-awareness. …
- 2) Self-management. …
- 3) Social awareness. …
- 4) Relationship management.
Is emotional Labour a useful sociological concept?
The concept of emotional labor has motivated a tremendous amount of research, but it has been much less helpful in providing theoretical guidance for or integration of the results generated by these bodies of work.
What are the consequences of emotional labor?
Hochschild (1983) explained that emotional labor causes negative consequences such as emotional inactivation stress, physical exhaustion, emotional exhaustion, and absenteeism. Grandey (2000) also said that the emotional adjustment and social needs of emotional labor workers cause job exhaustion.
How do I talk about emotional labor?
“Basically you want to explain to them what emotional labor is, give some examples of how you are handling it within your relationship, and finish with some of the tasks you’d like him to take over,” Hartstein says. If they’re not familiar with the concept, they’ll have no idea how to go about doing more of it.9 мая 2019 г.
Is emotional labor harmful to employees?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
Why is emotional labor important?
When you engage in emotional labor, you control your feelings to fulfill the goals and expectations of your organization. From a practical standpoint, this means that you either (a) express only your positive feelings, or (b) hide or manage your negative feelings.