Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. … These include studies of interactive work and research directly focused on emotions and their management by workers.
What is an example of emotional labor?
Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions. Flight attendants, who are expected to smile and be friendly even in stressful situations, are the canonical example.
What is emotional work in sociology?
The idea of “emotion work” recognises that our feelings are shaped by society. Our culture determines how we understand, discuss and act out our emotions. Sociologist Arlie Hochschild has conducted decades of research on how emotion work impacts our jobs.
What does emotional Labour mean?
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors.
What is emotional labor what types of jobs involve emotional labor?
Does your job require you to manage your emotions, or the way you express those emotions, to meet organizational expectations? This is called ’emotional labor. ‘ People in a service-oriented role – hotel workers, airline flight attendants, tour operators, coaches, counselors – often face the demands of emotional labor.
How do I talk about emotional labor?
“Basically you want to explain to them what emotional labor is, give some examples of how you are handling it within your relationship, and finish with some of the tasks you’d like him to take over,” Hartstein says. If they’re not familiar with the concept, they’ll have no idea how to go about doing more of it.9 мая 2019 г.
What is emotional labor in a relationship?
Oftentimes one person takes on the brunt of the emotions—especially the negative or stressful emotions—that are produced in their relationships. This collective emotional give-and-take is called emotional labor; it’s the work and effort we put into making sure relationships don’t fall apart.28 мая 2019 г.
What is the difference between emotional work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What are feeling rules in sociology?
Sociologist Arlie Hochschild has coined the idea of feeling rules. Feeling rules are the social norms that dictate what is an appropriate feeling or gravity of feeling in a given situation, as well as when and for how long we can feel that way.
Is emotional Labour a useful sociological concept?
The concept of emotional labor has motivated a tremendous amount of research, but it has been much less helpful in providing theoretical guidance for or integration of the results generated by these bodies of work.
How do you stop emotional labor?
How to Reduce “Emotional Labour”
- Only expressing positive feelings.
- Hiding or managing their negative feelings.
- Creating an appropriate emotion for the situation.
How is emotional Labour gendered?
While emotional labour in the form of caring has been associated with femininity in that it draws on feminine attributes of nurturing and service to others, data suggests a gendered division of labour within the caring role. This division of labour can be seen to be drawn along traditional gender lines.
What is emotional Labour and emotional dissonance?
Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.
What are the four components of emotional labor?
To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.
- 1) Self-awareness. …
- 2) Self-management. …
- 3) Social awareness. …
- 4) Relationship management.
Is emotional labor harmful to employees?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
What is emotional dissonance?
In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support.